Mondays are bad enough without extra drama. However if you’re a Delta customer; it’s going to be one of those days. Delta passengers all around the world are collectively annoyed and frustrated. Every flight is canceled. That’s right every single one that is not in the sky already is grounded this morning. The cause of this is a system-wide computer failure created by a power outage in Atlanta. Delta took to Twitter to share the information with its customers. The agents at the airport resorted to writing out boarding passes by hand. At the time of this post there was no ETA on when the problem will be fixed but some flights are still on apparently. My first thought is Mr. Robot even though they clearly say it’s a power issue.
This outage does not just affect Delta. In the age of synergy Delta’s partners such as Air France are also affected. I can’t imagine how and what a headache it’s going to be to reschedule 5,000 departures. That’s the number Delta does a day. Delta’s partners are cautioning passengers to check tickets to see if they are affected.
UPDATE As of this Post: A Delta ground stop has been lifted and limited departures are resuming following a power outage in Atlanta that impacted Delta computer systems and operations worldwide. Cancellations and delays continue. Customers heading to the airport should expect delays and cancellations. While inquiries are high and wait times are long, our customer service agents are doing everything they can to assist. There may also be some lag time in the display of accurate flight status at delta.com, the Fly Delta App and from Delta representatives on the phone and in airport.
A travel waiver is in effect: http://www.delta.com/content/www/en_US/traveling-with-us/advisories/system-outage.html.
(2 of 3) @Delta customers headed to airports should expect delays/cancellations. Customer service agents doing everything they can to help.
— Delta News Hub (@DeltaNewsHub) August 8, 2016