BlackBerry users across Europe, the Middle East, Africa and even some areas in South America are still without access to the Wen or messaging services for the third consecutive day. BlackBerry had said the issues were resolved following one day of service interruptions to millions of users.
Research In Motion confirmed earlier that a bug on a Blackberry server was responsible for the issues they have had. There were millions offline on Monday. Than on Tuesday that the interruption continued. The bug that is the caused a core switch failure is still not fixed. RIM now says the outage has caused a large backlog of data that must be cleared before service can return to normal. No firm timeline has been issued.
RIM says on the support website: Service update
Although the system is designed to failover to a back-up switch, the failover did not function as previously tested. As a result, a large backlog of data was generated and we are now working to clear that backlog and restore normal service as quickly as possible. We sincerely apologise for the inconvenience caused to many of you and we will continue to keep you informed.