I know you have heard that EA is like the Google of games but without the heart. I know you have heard that they are only in games for the money. I know you have heard that they kill off any other companies that gets in the way or buys them off (Mass Effect/Bungie) or makes it impossible to have a good product (2K Sports NFL).
The studio that was once Mythic, now BioWare Mythic. That had been an issue with billing people too much for access to the RPG MMO Warhammer Online. I am not talking about $5 to $10. No, I mean a thousand dollars or more. Click to read the Joystick report on the issue.
Not only did EA’s BioWare Mythic studio refund all charges, including paying for the overdraft fees. One member of the company went further by helping with the everyday items.
One of the managers named Todd reached out to local grocery stores and had groceries delivered to the family of the player. Purchased gift cards for use while the player waited for their checking account to be refunded. These are the things that never make it to the press.