Lazaridis said “We’ve let many of you down. You expect better from us. And I expect better from us. We are working around the clock to fix this.” RIM had thought the issue was resolved late Monday. They were wrong the service interruptions in Europe, the Middle East and Africa led to a back log of data. This is what the current issue is. The main core switch failure issue has been taken care of but all that back log of emails and text have to catch up. It’s like a clogged drain of data right now for RIM.

Lazaridis said said that “normal BlackBerry service levels” in Europe, the Middle East, India and Africa where it all started are back to normal. The co-chief warned that RIM is not out of the woods yet. That is correct it is going to take a while for all that data to get back to normal. There are a lot of companies and most of the US government use RIM daily. Productivity should be at a all time high. People can go old school and hands on. Make phone calls, remember that, a voice not a text?   This is not a good time for this to happen. The iPhone 4S comes out Friday. I look for a lot of people to jump ship on the failing company. Unfortunately Enterprise do not have that luxury.

By Rubens Saintel

Proud father, #Haitian, photographer, consultant, writer & entrepreneur. I love video games, movies, plays, technology (surprise), beta testing apps and all things sci-fi. | |

2 thoughts on “RIM co-CEO Mike Lazaridis Gives a public apology for ongoing World Wide BlackBerry outage”
  1. Spot on with this write-up, I really suppose this web site needs a lot far more consideration. probably be once much more to learn way much more, thanks for that info.

  2. Don’t blame anyone of the CoCEO, they may want the company better,
    but can’t reach the target because of the enterprise culture, like
    I said 3 years ago, RIM is old before really grow up.

    Strange culture in RIM, and this culture generate self-destroy
    political environment.

    In RIM if a new hired person figure out major problem and introduce
    efficient approach, both manager and his buddy group member will proof
    their wrong approach works. just like someone point out driving a car
    is right way, pushing a car is wrong way, then both manager and his
    buddy group member will hate you, and proof that 3 person can also
    move the car by pushing it. cheating email will be sent to some vice
    president, saying like: see, the car moving, pushing a car is a natural
    part of the process.

    It is very strange company culture and strange company political
    environment, it promote stealing and cheating skill. RIM’s management
    may be a typical instance in MBA course.

    This culture deny or steal hardworking team members’ contribution/
    innovation, generate strange political environment, destroy RIM.
    July 7th 2008 when I start to work in RIM ID group, I found RIM’s
    CAD skill in ID group is still in low efficient level of 10 years ago,
    like ID changes can’t be regenerated in mechanical part, so I point
    out the problem and introduce efficient topdown process, to make
    sure top level adjustment will always be regenerated in down level.

    But the RIM’s CAD experts wrote email to 3 VPs and successfully make
    them believe that—–whenever top level adjust, continuously and
    manually audit in down level is a natural part, means low efficient
    is a natural part in every RIM’s device design program.

    They abuse their power layoff the only driver, and use 3 person
    pushing the car, “continuously and manually audit in down level
    as a natural part”.

    “continuously and manually audit in down level” is the mark of not
    qualified for the position, but in RIM, strange thing happened, why
    RIM low efficient, so don’t blame CEO, the Co-CEO are innocent.

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