Lazaridis said “We’ve let many of you down. You expect better from us. And I expect better from us. We are working around the clock to fix this.” RIM had thought the issue was resolved late Monday. They were wrong the service interruptions in Europe, the Middle East and Africa led to a back log of data. This is what the current issue is. The main core switch failure issue has been taken care of but all that back log of emails and text have to catch up. It’s like a clogged drain of data right now for RIM.
Lazaridis said said that “normal BlackBerry service levels” in Europe, the Middle East, India and Africa where it all started are back to normal. The co-chief warned that RIM is not out of the woods yet. That is correct it is going to take a while for all that data to get back to normal. There are a lot of companies and most of the US government use RIM daily. Productivity should be at a all time high. People can go old school and hands on. Make phone calls, remember that, a voice not a text? This is not a good time for this to happen. The iPhone 4S comes out Friday. I look for a lot of people to jump ship on the failing company. Unfortunately Enterprise do not have that luxury.